I am an enthusiastic, dedicated and reliable Application Packager. My career in IT spans over 16 years and as such I have an extensive knowledge of computing. I have been packaging for 7 years and have an in-depth understanding of Packaging and deployment using Windows Installer and all technologies associated with it.

KEY TECHNICAL SKILLS:

• MSI & Windows Installer Technology
• Macrovision Adminstudio tools for Application Packaging including Installshield
• Wise Package Studio and Orca
• Vendor .MSI customisation using Transforms (.MST)
• Vista Remediation and Shims
• App-V
• VMware
  
• SMS and Radia deployment methodology for MSI
• Active Directory and Group Policy
• Working in an Application Packaging role for standardised and ‘locked down’ environments
• Knowledge of Windows NT, XP and Vista
• Visual Basic Scripting for use in custom actions
• ICE and ACE resolutions
• Knowledge of a wide range of packaging tools including SetACLS, Dependancywalker, Procmon, Regmon and Picturetaker
• Creation and Implementation of Transforms (.MST), Merge Modules (.MSM) and Patches (.MSP) within an application package
• Imaging software including VMware and Ghost
• Understand and isolate application and OS compatibility problems
• Excellent knowledge of Application Discovery
• Experience of user acceptance testing (UAT)
• Documentation
• Software/Hardware rollouts
• TCP/IP, DNS and Wins
• 2nd and 3rd line Support
  

KEY PERSONAL SKILLS:

• Diligent and accurate worker
• Excellent communication skills both written and verbal
• Ability to work well under pressure within a team and also as an individual
• Extensive knowledge of all aspects of computing, including both software and hardware
• Conscientious and self motivated
• Have a customer focused, service orientated approach
• Proven organisational and time management skills
• Ability to communicate and interact well at all levels
• Understanding of product licensing both standalone and corporate wide

• Macrovision Corporation, AdminStudio v7.0
• MCP NT4.0 Workstation
• MCP NT4.0 Server in the Enterprise
• MCP NT4.0 Networking Essentials
• Open University Diploma in Computing (Year 1) 
• Supporting Windows XP                                                                                                            
• Microsoft SMS Installer              
• IBM OS/2 Warp 4

CAREER ACHIEVEMENTS:                                                                                              

• Became an integral part of Norwich Union - I was only one of 3 permanent software engineers serving the whole of Norwich Union UK
• Learned MSI packaging over the space of a few months as well as the Radia deployment aspect          
  
• My role in the company was office based remotely over 200 miles away from the head office proving that I can work to a very high level independently
• Assisted in the migration of the Norwich Union Application Packaging role to an off-shore vendor

EMPLOYMENT:

Royal Bank of Scotland/Fujitsu Siemens       City of London           Contract Role Jan 2008 - Dec 2010

MSI Application Packager

Working with 5 other application packagers to package software to best practices and company standards for deployment via SMS2000/2003 to Vista and XP workstations. Test functionality of the MSI packages for Vista deployment. Working to company specified SLA’s using a combination of Adminstudio, Orca and in-house written VB tools to create and modify the MSI/MST, validate and conflict solve. This role covers software discovery, application packaging including Vista remediation and UAT. For the first 2 weeks of the contract I was involved in the software discovery process for the application packaging, recommending any changes to the existing company processes.

Accountabilities:

• Assistance in the development and publication of processes and standards that support the Application Packaging function.
• Application discovery – discovery of all aspects required for application installation, dependencies and configuration. Packaging of applications using appropriate tools in line with company standards.
• Working to assigned priorities of applications and application suites.
• Validation of Internal and Application Consistency Evaluators.
• Co-ordination of User Acceptance Testing of packaged applications.
• Creation of various scripts to assist with tasks related to the Application Packaging role.
• Documentation of all tasks, activities, relating to the Application Packaging role.

Norwich Union Insurance              Worthing/Norwich         Permananet Role 2003 - 2007                                                 

Application Packager

I was one of 3 permanent packagers looking after the packaging for clients in the UK. My role was to package applications into the MSI format using Macrovision Adminstudio and make them available to users for automatic installation using SMS and Radia to NT and XP workstation. I also managed software updates, patches, process improvement and fault resolution for existing packages.

Norwich Union Insurance                   Worthing                    Permananet Role 1998 – 2003

Senior PC Support Technician/Team Leader

Senior Support Technician assisting in running a team of 6 engineers supporting 2000+ XP and Citrix workstations and a multitude of different server builds. Performed new installs and fault diagnosis/resolution. Worked on many projects and rollouts including the Year 2000 delivery of new PC’s, applications and servers allowing a seamless move for the Norwich Union PC environment in to the Year2000.

Lloyds Bank Registrars                       Lancing                      Permananet Role 1996 – 1998

PC Support Technician

Worked in a team of 6 engineers supporting 1000+ PC’s and servers running a mixture of NT 4.0 and NT 3.51. Provided new installs and fault diagnosis/resolution for 3 offsite locations working to very tight Service Level Agreements. Rolled out NT to 300+ PC’s. Role required (extensive/frequent) out of hours work and allowed demonstration of flexible/adaptable characteristics in the workplace.

Worked as an operational prover in a team of 6. Responsible for testing a multitude of DEC/VMS programs that were to be delivered to the Live environment. Was required to locate any faults or non-compliance to specification and recommend improvements to the programs to provide better programs for the Business.